FAQ
SHIPPING
Do you offer worldwide shipping?
Yes, we ship all over the world!
Shipping costs will be added at checkout.
Please check our Shipping Policy page for further info.
How long will it take to get my order?
It depends on where you order from:
– Spain, Portugal & Andorra: 24/48 working hours
– Rest of Europe: 2-5 working days
– UK: 2-5 days working days
– USA & Canada: 5-10 days working days
– Central & South America: 5-10 days working days
– Australia & Asia: 5-10 days working days
What shipping carriers do you use?
Correos Express and Seur are our main shipping carriers.. You’ll be asked to select a delivery method during checkout.
Where is my order?
Every time we ship an order you receive an email with the tracking number and link.
Please look for it and check the status of the shipment.
If It’s not moving or has an unusual status, please contact [email protected] and we will be happy to help you.
PRODUCT
How can I choose the right size?
You can find detailed guidance on selecting the correct size on our Ring Sizing page. If you still have questions or need further assistance, feel free to reach out to us through our Contact Us page or via email at [email protected].
What material are the pieces made of?
Our pieces are crafted from 925 sterling silver. This alloy consists of 92.5% pure silver and 7.5% of other metals, typically copper. The addition of these metals enhances the durability and strength of the silver, making it suitable for everyday wear while preserving its beautiful luster and shine.
Additionally, for custom orders, we offer the option to create pieces in gold and incorporate diamonds upon request.
ORDERS
What payment methods do you accept?
We accept Paypal, Apple-Pay, Bitcoin and all major credit and debit cards.
Why didn't I receive my order confirmation email?
When you place an order our system always sends a confirmation email.
Make sure to check your spam/promotions inbox.
RETURNS AND REFUNDS
What is our return policy?
Thank you for reaching out! Our return policy details can be found on our Returns Policy page. Please feel free to visit that page for comprehensive information on our return process and policies.
What if the item I receive is damaged or defective?
While it’s incredibly rare for us to ship out damaged or defective items, we understand that mistakes can happen. As each item is meticulously handcrafted, we take great care to ensure quality control at every step. However, if you do happen to receive a damaged or defective item, please reach out to us immediately, and we’ll swiftly address the issue for you.