– QÜESTA is based in Basque Country, Europe.

– All products are made to order. Please allow 2-3 weeks for production depending on current demand.

– Orders are carried by Correos Express with 1-4 business days delivery time.

– We provide continuous tracking for every order.

– You will receive a shipping confirmation via email once we hand out your purchase to the carrier. Valid tracking number will be listed within.

– We are not responsible for any delays being direct result of customs clearance or carrier processing issues (such as weather/mechanical delays, package marked as undeliverable, address issues, etc). We do not collect nor are we responsible for VAT, custom duties, or taxes.

– Please note that all items are made to order hence in case of any unexpected circumstances preventing us from shipping goods on time, we reserve the right to withhold refund process until shipping issues have been resolved. At the same time, we oblige to ship the orders within the nearest date possible in case any temporary suspensions of shipping services take place.